dk99 game Privacy Policy — Data Protection & Your Rights

1 Who We Are

dk99 game is an online gaming and sports betting platform accessible at dk99game.org, designed specifically for Pakistani players. Our platform offers slot games, live casino, cricket and sports betting, bingo and a mobile app — all in PKR, with support for local payment methods including JazzCash, Easypaisa, Raast and bank transfers.

This Privacy Policy applies to all users who register, browse or interact with the dk99 game platform in any way — whether through the desktop website, the Android APK, or the iPhone Home Screen App. References to "we", "us" and "our" throughout this document refer to dk99 game. References to "you" and "your" refer to you as a registered or prospective player.

2 What Data We Collect

The personal data we collect depends on how you use the platform. Below is a summary of the categories of data we may hold about you:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number (if requested for verification)	At registration or during KYC verification
Contact Data	Mobile number, email address	At registration
Account Data	Username, password (hashed), account preferences, VIP tier	At registration and ongoing
Transaction Data	Deposit and withdrawal amounts, payment method used, transaction timestamps	When you make a deposit or withdrawal
Gaming Activity	Games played, bets placed, wager amounts, session durations	While using the platform
Device & Technical Data	IP address, browser type, device type, operating system	Automatically when you access the platform
Verification Documents	Government-issued ID, proof of address (only when requested)	During account verification

3 How We Collect Your Data

dk99 game collects your personal data through three main channels:

• Directly from you — when you fill in registration details, contact support, make a deposit or withdrawal, or respond to a verification request.
• Automatically — when you use the platform, our systems log technical data such as your IP address, device type, browser, and session activity. This happens in the background and does not require any action on your part.
• From third-party payment providers — when you make a PKR transaction via JazzCash, Easypaisa, Raast or bank transfer, we receive confirmation data from the payment provider to reconcile and complete the transaction. We do not receive your full payment credentials from these providers.

We do not purchase data lists from third parties, and we do not collect data from your social media profiles or other unrelated online sources.

4 Why We Use Your Data

We use the data we collect only for clear and legitimate purposes. The main reasons we process your personal information are:

• Account management: To create and maintain your player account, authenticate your logins, and ensure only you can access your balance and gaming history.
• Processing transactions: To handle PKR deposits and withdrawals accurately and securely, and to maintain transaction records.
• Providing gaming services: To operate slot games, live casino, sports betting (including PSL and cricket markets), bingo and all other platform features you use.
• Identity verification: To confirm player identity when required, which protects both you and the integrity of the platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Responsible gaming: To monitor activity patterns and provide tools like deposit limits, session reminders and cooldown periods that support healthy gaming habits.
• Platform improvement: To understand how players use dk99 game, identify technical issues, and improve the overall experience.
• Fraud prevention and security: To detect unusual account activity, prevent unauthorised access, and protect against financial crime.
• Compliance: To maintain records as required for platform operations, auditing and internal compliance purposes.

5 Payment Data & PKR Transactions

All financial transactions on dk99 game are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the transaction is processed through the relevant payment provider's secure infrastructure.

dk99 game receives transaction confirmation data — including the amount, timestamp and reference number — to update your account balance. We do not store your full card numbers, mobile wallet PINs or bank account credentials on our servers. Payment details are transmitted through encrypted connections and handled in line with payment security standards.

• Deposits must originate from a payment account registered in your own name — third-party deposits are not accepted.
• Withdrawal requests are sent to the same payment method used for your most recent deposit, as a security measure.
• Transaction records are retained for audit and compliance purposes for a defined period after account closure.

If you have any questions about a specific transaction or believe a payment has been processed incorrectly, contact our support team directly and we will investigate promptly.

6 Sharing Your Data

dk99 game does not sell your personal data. We share your information only in the following limited circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where we use a third-party verification service to confirm identity documents, that provider receives only the data needed to complete the check and is bound by strict confidentiality obligations.
• Technology and hosting providers: Our platform infrastructure is supported by technology partners who may have limited access to platform data as part of providing their services. These partners are not permitted to use your data for their own purposes.
• Internal compliance and audit: Data may be reviewed internally by authorised staff for fraud prevention, dispute resolution and account management purposes.

In all cases where data is shared with a third party, we ensure that appropriate data protection agreements are in place and that the recipient uses the data only for the stated purpose.

7 Cookies & Tracking Technologies

dk99 game uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function — these handle your login session, keep you authenticated between pages, and remember your language and currency preferences. You cannot disable these without affecting platform functionality.
• Analytics cookies: Help us understand which pages are visited most, where players spend time, and where technical problems occur. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings you have chosen — such as notification preferences or your most recently played game categories — so you do not have to reset them every visit.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from logging into your account or using certain platform features correctly.

8 Data Security

Keeping your data safe is something we take seriously. dk99 game implements a range of technical and operational security measures designed to protect your personal information from unauthorised access, disclosure, alteration or loss.

• All data in transit between your device and our platform is protected by TLS encryption.
• Passwords are stored as hashed values — we never store your password in plain text and our staff cannot read it.
• Access to personal data within our systems is restricted to authorised personnel who need it to do their job.
• Payment data is handled through encrypted payment gateways and is not held in full on platform servers.
• Security practices are reviewed and updated on a regular basis.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your permission, change your password immediately and contact our support team. You are also responsible for keeping your own login credentials secure and not sharing them with anyone else.

9 Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy. In practice, this means:

• Active accounts: Data is retained for the full duration your account is active on the platform.
• Closed accounts: After account closure, certain data — including transaction records and identity verification data — is retained for a defined period to meet compliance, audit and dispute resolution requirements. After this period, data is securely deleted or anonymised.
• Support correspondence: Communications with our support team are kept for a reasonable period to enable follow-up and quality review.
• Gaming activity logs: Historical betting and gaming records are retained to support responsible gaming monitoring and dispute resolution.

Once the applicable retention period has ended, your data is either permanently deleted from our systems or rendered irreversibly anonymous so it can no longer be linked to you.

10 Your Rights Over Your Data

As a player on dk99 game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

11 Children's Privacy

dk99 game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on dk99 game, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting any associated data.

We encourage parents and guardians to install parental control software on devices that children have access to, in order to prevent minors from accessing online gaming platforms. For more information about managing your gaming activity responsibly, visit our Responsible Gaming page.

12 Changes to This Privacy Policy

dk99 game may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable requirements. When we make changes, we will update the "Last Updated" date shown at the top of this page.

For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify registered players — for example, through an in-platform notification. Your continued use of dk99 game after a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should stop using the platform and may request account closure.

We recommend reviewing this page periodically so you are always aware of how your data is being handled. The current version of the Privacy Policy is always available at dk99game.org/privacy-policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, our support team is available 24/7. You can reach us through the live chat feature within the platform or by emailing us at the address shown in the footer of this page.

For account-related queries, please have your registered mobile number or username ready so we can locate your account quickly. For data deletion requests or access requests, our team will verify your identity before processing the request, to ensure we are responding to the correct person.

For broader platform information, you can also visit our FAQ page or the About Us section.